Consumer Education and Protection (EPK) body is founded in a bid to protect the interests of consumers and public against violation and crime in financial sector, such as manipulation and various kinds of embezzlement in financial service activities, as mandated by Article 4 of Law No. 21/2011 about the Finance Services Authority (OJK).
The Consumer Education and Protection body is responsible to improve public awareness on financial service institutions, including all products and services that they offer in financial industry, thereby public’s level of knowledge related to finance will be improved, hence will in turn escalate level of utility and level of trust among consumers and public over financial products and services in Indonesia.
According to Article 28 of Law No. 21/2011 about OJK, the agency has the authority to take preventive measures in order to protect consumers and public, which encompass:
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