OJK Holds Workshop in Medan to Improve Capacity of Financial Services Institutions

Mar 17 2015


Financial Services Authority, Medan, March 17, 2015: In effort to improve capacity of financial services institutions in providing protection for consumers and society, OJK held a training on consumer protection in financial services sector in Medan, North Sumatra, on March 17-19, 2015. The training was participated by a number of banks and companies in insurance, financing, securities, pension fund and also collateral providers.

The event was opened by Member of Board of Commissioners of the Financial Services Authority (OJK) for Education and Consumer Protection Kusumaningtuti S. Soetiono. In her speech, she said that protection for consumers and society does not only cover empowerment of consumers and society, but also covers improvement in capacity of financial services institutions in protecting their consumers and society by handling of complaints and settling disputes resolution that is responsive, fast, professional and responsible.

Medan was selected as one of the cities to host the training, because North Sumatra ranked fifth nationally in the list of top cities with largest consumer complaints received, with total complaint reports amounting to 194. In the aspect of consumers and society empowerment through financial education and introduction of financial products and services, OJK also held another event named Regulator Educates at SMP Harapan 1 Medan junior high school.

This financial education for junior high school students was in accordance with National Strategy on Financial Literacy in Indonesia, which is targeting on empowering and improving financial literacy among school students, and functioned as a continuance of a book launching for junior high school students. The book is entitled Mengenal OJK dan Industri Jasa Keuangan (Knowing OJK and Financial Services Industry), launched previously by OJK and Culture and Elementary and Secondary Education Ministry on February 23, 2015 in Jakarta (read: OJK Launches Book of Financial Literacy for Junior High School Level).

Especially for entrepreneurs of micro, small and medium enterprises (UMKM), OJK has planned to arrange People`s Financial Market event in third quarter of 2015 in Medan. The event will be synergized with North Sumatra provincial government and Medan city government so as to achieve the goal of People`s Financial Market, that is to introduce microfinance products and services to UMKM professionals in particular and society in general.

For more information:

Deputy Commissioner for Education and Consumer Protection
Financial Services Authority
Sri Rahayu Widodo
Phone: 021-500655
Email: sri.rahayu@ojk.go.id

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